The department is committed to improving the design and delivery of its services to meet the changing expectations of Canadians.
- A large portion of the department?s IT systems are aging, with some as much as 56 years old;
- Underinvestment in maintenance and updating has resulted in an increasing risk of failure, and make it more costly and difficult to introduce new services and benefits to Canadians;
- ESDC has received additional funding to make progress to replace and strengthen IT systems;
Fraud and wrongdoing are serious risks that could result in:
- Inappropriate access or disclosure of Canadians’ personal information
- The issuance of inappropriate benefit payments
- Loss of Canadians? trust
Employment and Social Development Canada is implementing a renewed Fraud Framework that guides its approach to prevent, detect and address these threats.
The department will continue to protect the personal information about Canadians through measures such as:
- Mandatory training for employees;
- Monitoring the network for unauthorized access;
- Security sweeps of offices; and
- Increased cybersecurity protection.
There is a risk that Employment and Social Development Canada will not be able to maintain the delivery of high-quality services while changing how it is delivering them. As a response, Employment and Social Development Canada is modernizing its technology and processes.
Emergency and Business Continuity and Physical security
To reduce the potential impact of threats, such as: natural disasters, workplace violence and the compromise of sensitive information, Employment and Social Development Canada provides its employees with security awareness training and prepares plans to respond to potential disruptions.