Internal Services are those groups of related activities and resources that the federal government considers to be services in support of Programs and/or required to meet corporate obligations of an organization. Internal Services refers to the activities and resources of the 10 distinct services that support Program delivery in the organization, regardless of the Internal Services delivery model in a department.
Client service excellence
A key aspect of improving client service is understanding how clients interact with the Department and thinking about their journey across the entire range of IRCC services, from the moment a client looks for information to when they receive a decision or arrive in Canada. IRCC will continue transforming its approach to service design by improving its understanding of client needs, developing prototypes and testing these new products with clients before launching them, with a focus on simple, digital services that are accessible to all.
Work force and workplace transformation
The Department will continue to adapt and transform its physical accommodations, information technology infrastructure and people management practices to better support its employees as well as the clients they serve. In 2020 and going forward, IRCC will continue to leverage its 2018?2023 Strategic Accommodation Plan and its People Management Strategy to address continuing and emerging departmental growth, create a more modern and agile workplace and attract a high-performing, adaptable and diverse work force.
IRCC depends on its information technology systems and digital platforms to effectively deliver services to millions of people in Canada and around the world while also protecting the health, safety and security of all Canadians.