Core Responsibility 1: Visitors, International Students and Temporary Workers
Immigration, Refugees and Citizenship Canada (IRCC) facilitates the entry of migrants who wish to come to Canada temporarily, while protecting the health, safety and security of Canadians. The Department works with partners to verify that individuals meet admissibility requirements. IRCC processes visas, electronic travel authorizations, and work and study permits for tourists, business travellers, international students and temporary workers, whose spending and presence in Canada benefit the economy.
Departmental Result 1: Entry to Canada of eligible visitors, international students and temporary workers is facilitated
I 1. Total number of visas and electronic travel authorizations issued to visitors, international students and temporary workers
I 2. Percentage of visitor, international student and temporary worker applicants found inadmissible on health grounds and those who are authorized to enter with a condition on their visa related to health surveillance
I 3. Percentage of visitor, international student and temporary worker applicants found inadmissible on safety and security grounds
I 4. Percentage of temporary resident business lines that adhere to service standards
I 5. Percentage of visitor, international student and temporary worker applicants who report they were satisfied overall with the services they received
Departmental Result 2: Facilitation of temporary entry helps to generate economic benefits
I 6. Total monetary contribution of visitors and international students to Canada?s economy
I 7. Number of temporary workers who fill labour market needs for which Canadians are unavailable
Core Responsibility 2: Immigrant and Refugee Selection and Integration
IRCC facilitates the admission and economic and social integration of immigrants and refugees who intend to stay in Canada permanently, while protecting the health, safety and security of Canadians. The Department selects economic immigrant applicants to contribute to the Canadian economy, processes family member applicants to reunite families, and processes refugee and protected person applicants to provide a safe haven for those facing persecution. IRCC works with partners to verify that individuals meet admissibility requirements before they enter Canada. In order to support immigrants and refugees in integrating into Canadian society, IRCC offers a variety of settlement support services through a network of service providers.
Federal Economic Immigration
Provincial Economic Immigration
Humanitarian/Compassionate and Discretionary Immigration
Departmental Result 3: Potential permanent residents are selected for immigration to Canada
I 8. Total number of permanent resident admissions, against the annual immigration levels plan
I 9. Percentage of permanent residents admitted to Canada, outside Quebec, who identify as French-speaking
I 10. Percentage of permanent resident applicants found inadmissible on health grounds and those who are permitted admission with a condition on their visa related to health surveillance
I 11. Percentage of permanent resident applicants found inadmissible on safety and security grounds
I 12. Percentage of permanent resident business lines that adhere to service standards
I 13. Percentage of permanent resident applicants who report they were satisfied overall with the services they received
Departmental Result 4: Permanent residents are welcomed and benefit from settlement supports
I 14. Percentage of Canadians who support the current level of immigration
I 15. Percentage of settlement clients who improved their official language skills
I 16. Percentage of settlement clients who acquired knowledge and skills to integrate into the Canadian labour market
Departmental Result 5: Immigrants and refugees achieve economic independence and contribute to labour force growth
I 17. Percentage of newcomers who are employed
I 18. Percentage of immigrants and refugees who are in the middle income range or above
I 19. Percentage of the Canadian labour force that is made up of immigrants and refugees
Departmental Result 6: Immigrants and refugees feel part of and participate in Canadian society
I 20. Percentage of immigrants and refugees that have a strong sense of belonging
I 21. Percentage of immigrants and refugees who volunteer in Canada
Core Responsibility 3: Citizenship and Passports
IRCC promotes the rights and responsibilities of Canadian citizenship, and issues secure and internationally recognized Canadian citizenship and travel documents so that Canadians can participate fully in civic society and so that travel is facilitated across borders while contributing to international and domestic security.
Departmental Result 7: Eligible permanent residents become Canadian citizens
I 22. Percentage of permanent residents who become Canadian citizens
I 23. Percentage of citizenship applications that are processed within service standards
I 24. Percentage of citizenship applicants who report they were satisfied overall with the services they received
Departmental Result 8: Canadians’ international travel is facilitated
I 25. Percentage compliance of the Canadian passport with international standards
I 26. Percentage of passport applications that are processed within service standards
I 27. Percentage of passport applicants who report they were satisfied overall with the services they received
Internal Services: Planned results
Internal Services are those groups of related activities and resources that the federal government considers to be services in support of Programs and/or required to meet corporate obligations of an organization. Internal Services refers to the activities and resources of the 10 distinct services that support Program delivery in the organization, regardless of the Internal Services delivery model in a department.
Client service excellence
A key aspect of improving client service is understanding how clients interact with the Department and thinking about their journey across the entire range of IRCC services, from the moment a client looks for information to when they receive a decision or arrive in Canada. IRCC will continue transforming its approach to service design by improving its understanding of client needs, developing prototypes and testing these new products with clients before launching them, with a focus on simple, digital services that are accessible to all.
Work force and workplace transformation
The Department will continue to adapt and transform its physical accommodations, information technology infrastructure and people management practices to better support its employees as well as the clients they serve. In 2020 and going forward, IRCC will continue to leverage its 2018?2023 Strategic Accommodation Plan and its People Management Strategy to address continuing and emerging departmental growth, create a more modern and agile workplace and attract a high-performing, adaptable and diverse work force.
IRCC depends on its information technology systems and digital platforms to effectively deliver services to millions of people in Canada and around the world while also protecting the health, safety and security of all Canadians.